Refund Policy

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Refund Policy

We want you and your pet to be completely satisfied with your purchase. If you are not happy with your order for any reason, we're here to help.

Returns

You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Refunds

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

Non-Returnable Items

Opened or used pet food and treats
Personalized or custom-made items
Items marked as final sale

Exchanges

If you received a defective or damaged item, we will gladly exchange it. Please contact us within 7 days of receiving your order.

How to Initiate a Return

To start a return, please contact us at support@buddyvera.com with your order number and reason for return. We will provide you with return instructions.